Call Center Agent

Beacon Mobility

Chicago, IL, United States
Base: $17.00ph, $17.50 after training; bonus/equit...
Onsite
Excellent customer service
Direct inquiries to appropriate resources
Provide accurate information
The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received

Job Summary

  • The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received.
  • Meeting all assigned quotas, metrics, and providing excellent customer service are the most important aspects of this position.
  • Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

Matching Summary

The Customer Service Representative will provide excellent customer service to inquiring parties, and direct inquires to the appropriate internal resources as they are received.

Salary

Base: $17.00/hour, $17.50 after training; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • excellent customer service
  • direct inquiries to appropriate resources
  • provide accurate information
  • meet assigned quotas and metrics
  • answer reservation calls within three rings
  • provide trip status updates
  • handle Lost and Found calls

Nice-to-have

  • attitude of empathy
  • desire to provide high quality service
  • actively participate in re-training

Key Requirements

  • One (1) year work experience
  • High School Diploma
  • Ability to work both Saturday and Sunday
  • Receive a minimum of 30-34 calls per hour

Work Rights

Not specified

Tailored Resume

Cover Letter