Executive - Customer Relation

cw-partner-karriere.de

Fully remote
First level contact and query resolution
Escalate unresolved queries
Update customer data and activity reports
Provide first level contact and convey queries to the respective for resolutions

Job Summary

  • Provide first level contact and convey queries to the respective for resolutions.
  • Update customer data and produce activity reports.
  • Utilize excellent customer service skills and exceed customers’ expectations.

Matching Summary

Provide first level contact and convey queries to the respective for resolutions.

Skills & Requirements

Must-have

  • First level contact and query resolution
  • Escalate unresolved queries
  • Update customer data and activity reports
  • Follow up with customers
  • Excellent customer service skills

Nice-to-have

  • Preserve and grow knowledge
  • Procedure modifications or improvements
  • Exceed customer expectations

Key Requirements

  • Bachelor Degree
  • Min experience 3 Yrs
  • Proven working experience in client support
  • Proficiency in English, Kannada, Hindi
  • Working knowledge of help desk software

Work Rights

Not specified

Tailored Resume

Cover Letter