Patient Access Service Representative

Banner Medical Group

Phoenix, Arizona, USA
Patient intake and registration
Insurance verification and eligibility
Financial counseling and collections
The Patient Access Service Representative serves as the first point of contact for patients within a hospital-based setting, including the Emergency Department, Inpatient Units, Obstetrics, and Outpatient Services

Job Summary

  • The Patient Access Service Representative serves as the first point of contact for patients within a hospital-based setting, including the Emergency Department, Inpatient Units, Obstetrics, and Outpatient Services.
  • This role supports patients through the administrative process of accessing medical care by providing exceptional customer service and ensuring accurate, timely registration.
  • Banner Health, a certified Great Place To Work®, prioritizes team members and strives to be the best place to work in health care.

Matching Summary

The Patient Access Service Representative serves as the first point of contact for patients within a hospital-based setting, including the Emergency Department, Inpatient Units, Obstetrics, and Outpatient Services.

Skills & Requirements

Must-have

  • Patient intake and registration
  • Insurance verification and eligibility
  • Financial counseling and collections
  • Customer service in healthcare
  • EHR system proficiency

Nice-to-have

  • Compassionate and professional approach
  • Adaptable and critical thinking
  • Team collaboration and independent work

Key Requirements

  • High school diploma/GED
  • 1+ years customer service/financial services/insurance experience
  • Ability to manage multiple tasks
  • Strong interpersonal and communication skills
  • Proficiency in common office software

Work Rights

Not specified

Tailored Resume

Cover Letter