Customer Success Executive

RSM STONE FOREST ACCOUNTSERVE PTE. LTD.

Singapore, Singapore
3+ years client service experience
It budgeting and governance knowledge
Digitalisation roadmap expertise
The role serves as the primary point of contact for clients within an IT service management framework to support their digital transformation journey

Job Summary

  • The role serves as the primary point of contact for clients within an IT service management framework to support their digital transformation journey.
  • Candidates will provide practical advice on AI automation, IT budgeting, and governance while identifying opportunities to upsell managed services.
  • Success requires coordinating with technical teams and external vendors to deliver complete end-to-end IT managed services.

Matching Summary

Match Score: 85

The role serves as the primary point of contact for clients within an IT service management framework to support their digital transformation journey.

Skills & Requirements

Must-have

  • 3+ years client service experience
  • IT budgeting and governance knowledge
  • Digitalisation roadmap expertise
  • AI automation advisory skills
  • Proposal and presentation preparation

Nice-to-have

  • Strong relationship management skills
  • Proactive and solutions-oriented mindset
  • Experience in cross-functional collaboration
  • Upselling and cross-selling capabilities

Key Requirements

  • At least 3 years relevant experience
  • Background in Accounting or Business disciplines
  • Exposure to IT or technology sector

Work Rights

Not specified

Tailored Resume

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