Data Centre Service Delivery Field Support Engineer (l2)

NTT DATA

Santa Clara, CA, United States
Fully remote
Second-line technical support
Data center networking infrastructure
Incident management
The Data Center Service Delivery Field Support Engineer (L2) provides professional onsite technical support to clients

Job Summary

  • The Data Center Service Delivery Field Support Engineer (L2) provides professional onsite technical support to clients.
  • This role focuses on incident management to ensure zero missed Service Level Agreement (SLA) conditions.
  • NTT DATA is committed to diversity and inclusion, fostering a workplace where employees can grow and thrive.

Matching Summary

The Data Center Service Delivery Field Support Engineer (L2) provides professional onsite technical support to clients.

Skills & Requirements

Must-have

  • second-line technical support
  • data center networking infrastructure
  • incident management

Nice-to-have

  • positive client experience
  • adaptability to change
  • strong communication skills

Key Requirements

  • Bachelor's degree in Information Technology
  • Professional certification in Data Centre technologies
  • Moderate experience in data center support

Work Rights

Not specified

Tailored Resume

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