Customer Contact Center Representative - Remote, Mountain/pacific

IQVIA UK

Mountain/Pacific, US
Base: $21-$23ph; bonus/equity: not specified; bene...
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One year inbound contact center experience
Telephony platform proficiency
High school diploma required
** IQVIA is seeking a Customer Contact Center Representative for a remote position serving the Mountain/Pacific regions. The role involves providing customer support and information related to healthcare programs, with a focus on patient interaction and adherence to compliance standards. **

Job Summary

  • The role involves providing customer information and patient support program services including inbound and outbound contacts to Healthcare Providers and patients.
  • Employees will receive a salary ranging from $21 to $23 per hour based on experience and shifts, along with 4 weeks of paid time off.
  • The position requires maintaining compliance with FDA regulations and delivering high-touch assistance while refraining from providing medical advice.

Matching Summary

Match Score: 75

** IQVIA is seeking a Customer Contact Center Representative for a remote position serving the Mountain/Pacific regions. The role involves providing customer support and information related to healthcare programs, with a focus on patient interaction and adherence to compliance standards. **

Salary

Base: $21-$23/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), 4 weeks PTO

Skills & Requirements

Must-have

  • One year inbound contact center experience
  • Telephony platform proficiency
  • High school diploma required

Nice-to-have

  • Pharmaceutical or healthcare environment experience
  • Emotional intelligence and empathetic listening
  • Strong conflict resolution skills

Key Requirements

  • High School diploma
  • Minimum one year inbound contact center experience
  • Experience with telephony platforms

Work Rights

Not specified

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