Customer Success Manager (SaaS, Mid Market)

PROJECT SEARCH PTE. LTD.

Singapore
Not specified
5-7+ years customer success experience
Saas environment mandatory
Mid-market book of business ownership
PROJECT SEARCH PTE. LTD. is seeking a Customer Success Manager with 5-7+ years of experience in SaaS environments to drive AI adoption and business transformation for mid-market customers. The role involves creating customer success plans, enabling product use, and contributing insights to product strategy

Job Summary

  • Partner with mid-market customers to drive AI adoption and business transformation.
  • Create and implement customer success plans outlining goals, KPIs, risks, and timelines.
  • Collaborate closely with Sales to ensure smooth handoffs from pre- to post-sale.

Matching Summary

Match Score: 85

PROJECT SEARCH PTE. LTD. is seeking a Customer Success Manager with 5-7+ years of experience in SaaS environments to drive AI adoption and business transformation for mid-market customers. The role involves creating customer success plans, enabling product use, and contributing insights to product strategy.

Skills & Requirements

Must-have

  • 5-7+ years Customer Success experience
  • SaaS environment mandatory
  • Mid-market book of business ownership
  • SaaS pricing strategy knowledge
  • Data-driven decision making skills
  • Cross-functional collaboration experience

Nice-to-have

  • AI adoption and transformation expertise
  • Strong commercial acumen for upselling
  • Experience with usage-based pricing models
  • Ability to influence product roadmap
  • Track record of net revenue growth

Key Requirements

  • 5-7+ years in Customer Success or Account Management
  • Mandatory SaaS industry experience
  • Proven track record of retention and expansion targets
  • Experience with ARR, NRR, churn metrics
  • Strong understanding of subscription and tiered pricing

Work Rights

Not specified

Tailored Resume

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