Customer Service Representative - Pasco

Waste Pro

Pasco County, US
On-site
Answering approximately 100 inbound calls per day
Averages answering calls in fewer than 12 seconds
Establishes customer accounts by negotiating pricing
Waste Pro is seeking a Customer Service Representative in Pasco County to manage customer inquiries and resolve issues while maintaining high service standards. The role involves handling a high volume of inbound calls and collaborating with team members to enhance customer satisfaction

Job Summary

  • The Customer Service Representative serves as the end-to-end point of contact for customers and resolves their issues.
  • Employees are expected to average answering approximately 100 inbound calls per day with a response time of fewer than 12 seconds.
  • The role involves establishing customer accounts, providing service quotes, and identifying opportunities to cross-sell additional products like lock bars and gate fees.

Matching Summary

Match Score: 85

Waste Pro is seeking a Customer Service Representative in Pasco County to manage customer inquiries and resolve issues while maintaining high service standards. The role involves handling a high volume of inbound calls and collaborating with team members to enhance customer satisfaction.

Skills & Requirements

Must-have

  • Answering approximately 100 inbound calls per day
  • Averages answering calls in fewer than 12 seconds
  • Establishes customer accounts by negotiating pricing
  • Uses Tower system to gather information
  • Provides service quotes for new customers

Nice-to-have

  • Identifies opportunities to cross sell additional products
  • Serves as the customer's advocate solving problems
  • Collaborates with team to meet call center objectives
  • Supports other service lines when required

Work Rights

Not specified

Tailored Resume

Cover Letter