Retention Official

portal.tz

Outbound telephone sales and servicing
Cross-sell and up-sell consumer products
Develop telesales strategy
To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance

Job Summary

  • To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance.
  • The main aim is to cross sell and up sell various consumer products to clients depending upon the business needs.
  • Empowering Africa’s tomorrow, together…one story at a time.

Matching Summary

To deliver effective, efficient and compliant Outbound telephone-based customer sales and servicing, working collaboratively with the Product team, Absa Workplace Banking and Branch colleagues, in order to maximise customer satisfaction and overall Outbound and all telesales performance.

Skills & Requirements

Must-have

  • Outbound telephone sales and servicing
  • Cross-sell and up-sell consumer products
  • Develop telesales strategy
  • Excellent telephone manners
  • Proven ability to influence and negotiate
  • Work in a highly targeted environment

Nice-to-have

  • Empowering Africa's tomorrow
  • Career development portal
  • Reset our future and shape our destiny
  • Actively contributing to team culture
  • Be a role model for colleagues

Key Requirements

  • At least 1 year work experience
  • Diploma or equivalent in Business-related field
  • FETC: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter