Customer Solutions Manager

Stokespacetechnologies

Kent, , USA
Base salary target: $120,000 – $165,000; bonus/equ...
On-site
Customer enablement & onboarding leadership
Adoption engine development
Technical & domain expertise
Stokespace Technologies is seeking a Customer Solutions Manager to lead customer onboarding and adoption of their innovative space technology solutions. The ideal candidate will have extensive experience in B2B SaaS, particularly in customer-facing technical roles, and will be responsible for driving customer success and developing scalable processes

Job Summary

  • As a Customer Solutions Manager, you’ll lead the charge in helping world's most innovative hardware engineers and manufacturers integrate, adopt, and scale with Boltline.
  • You’ll serve as their strategic partner and advocate, driving onboarding excellence, adoption momentum, and long-term success while collaborating across teams to build scalable processes and tools that amplify customer impact.
  • We are building Nova, our fully and rapidly reusable launch vehicle, designed for daily flight, tackling the core challenges of space transportation by reducing cost, increasing availability, and improving reliability.

Matching Summary

Match Score: 85

Stokespace Technologies is seeking a Customer Solutions Manager to lead customer onboarding and adoption of their innovative space technology solutions. The ideal candidate will have extensive experience in B2B SaaS, particularly in customer-facing technical roles, and will be responsible for driving customer success and developing scalable processes.

Salary

Base Salary Target: $120,000 – $165,000; Bonus/Equity: Eligible for additional variable compensation; Benefits: Comprehensive benefits program including equity, subsidized medical, dental, vision, life/disability insurance, 401(k) match, PTO, holidays, paid family leave, wellness stipend/gym, dog-friendly offices

Skills & Requirements

Must-have

  • Customer Enablement & Onboarding Leadership
  • Adoption Engine Development
  • Technical & Domain Expertise
  • Customer Partnership & Advocacy
  • Scalability & Process Innovation
  • Feedback Loop & Risk Mitigation
  • Cross-functional Leadership

Nice-to-have

  • Strategic partner and advocate
  • Drive onboarding excellence
  • Amplify customer impact
  • Mission-driven, collaborative, and empowered team

Key Requirements

  • 10+ years of experience in B2B SaaS
  • 3+ years in customer-facing technical or solutions role
  • Proven track record building onboarding programs
  • Hands-on experience implementing complex systems (MES, ERP, PLM)
  • Domain familiarity with aerospace, defense, energy, or hardware-intensive industries
  • Ability and willingness to travel up to 50%

Work Rights

US citizen, lawful permanent resident, or protected individual

Tailored Resume

Cover Letter