Base: $60,000-$70,000; bonus/equity: not specified...
Hybrid
Resolve support tickets
Implement system changes via code
Create reports and dashboards in power bi
As a member of a cross-functional team, the DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users
Job Summary
As a member of a cross-functional team, the DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users.
The analyst reports to the DFC Business Systems Supervisor and directly influences systems, operations, and customer experience.
The company offers best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays & PTO, disability, life insurance, 401(k), and employee stock purchase plan.
Matching Summary
As a member of a cross-functional team, the DFC Business Analyst I resolves support tickets, implements system enhancements and automation, develops reports, and helps onboard and train new users.
Salary
Base: $60,000-$70,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits
Skills & Requirements
Must-have
Resolve support tickets
Implement system changes via code
Create reports and dashboards in Power BI
Identify and implement automations
Provide Tier 1 support
Document processes and create user guides
Nice-to-have
Adaptability and responsiveness
Methodical task organization
Diligent change control practices
Continuous learning and improvement
Customer service orientation with empathy
Key Requirements
Bachelor’s degree or equivalent experience
Experience with ticketing systems preferred
Familiarity with scripting and automation tools
Strong customer service and communication skills
Ability to learn new tools and processes quickly
Attention to detail and effective troubleshooting skills