Customer Service Representative

Petdocks

Seymour, CT, United States
On-site
Professional phone etiquette
Handle emotional clients
Accept payments accurately
Petdocks is seeking a Client Service Representative (CSR) who will be the primary point of contact for clients at their clinic, ensuring positive interactions both in-person and over the phone. The ideal candidate should possess strong customer service skills, be detail-oriented, and have the ability to handle multiple tasks simultaneously

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • Responsibilities include operating a multi-line telephone system, managing appointments, empathizing with clients, accepting payments, and maintaining accurate client and pet records.
  • The company offers tailored development programs, competitive pay, performance bonuses, 401(k) matching, student loan assistance, health benefits, and generous paid time off.

Matching Summary

Match Score: 85

Petdocks is seeking a Client Service Representative (CSR) who will be the primary point of contact for clients at their clinic, ensuring positive interactions both in-person and over the phone. The ideal candidate should possess strong customer service skills, be detail-oriented, and have the ability to handle multiple tasks simultaneously.

Skills & Requirements

Must-have

  • professional phone etiquette
  • handle emotional clients
  • accept payments accurately
  • maintain client records
  • prioritize tasks simultaneously

Nice-to-have

  • adapt to multiple situations
  • detail-oriented
  • welcoming environment

Key Requirements

  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Available to work weekends and holiday rotations

Work Rights

Not specified

Tailored Resume

Cover Letter