Senior Success Guide-onboarding Service Cloud

Salesforce

**
3+ years salesforce-related work experience
Strong customer-facing presentation skills
Consultative engagement with business stakeholders
** Salesforce is seeking a Senior Success Guide for their onboarding team, focusing on helping new customers achieve success with the Service Cloud product. The ideal candidate should possess strong communication skills, extensive Salesforce experience, and a customer-centric approach. **

Job Summary

  • This role focuses on helping customers achieve rapid time to value while building a strong knowledge foundation for future growth with Service Cloud.
  • You will act as the customer's first point of contact post-sale, delivering virtual 1:1 engagements to educate and empower them using consulting skills.
  • Salesforce is looking for Trailblazers passionate about bettering business through AI, driving innovation, and keeping core values at the heart of their work.

Matching Summary

Match Score: 75

** Salesforce is seeking a Senior Success Guide for their onboarding team, focusing on helping new customers achieve success with the Service Cloud product. The ideal candidate should possess strong communication skills, extensive Salesforce experience, and a customer-centric approach. **

Skills & Requirements

Must-have

  • 3+ years Salesforce-related work experience
  • Strong customer-facing presentation skills
  • Consultative engagement with business stakeholders

Nice-to-have

  • Project management principles understanding
  • Data literacy for report creation
  • Agile mindset in dynamic environments

Key Requirements

  • Salesforce Admin Certification required
  • Advanced Admin Certification required
  • Platform App Builder Certification required
  • Agentforce Specialist Certification required
  • Service Cloud Consultant Certification required

Work Rights

Not specified

Tailored Resume

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