Engineer / Senior Engineer - Service

KONE Belgique & Luxembourg

Customer relationship management
Equipment safety and performance
Service contract delivery
Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance

Job Summary

  • Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.
  • Responsible for the delivery of service according to contract requirements, time limits, KONE quality standards, and local regulations, while controlling field operations costs.
  • Accountable for the performance, motivation, and competence development of assigned technicians, including managing their tools, vans, and instruments.

Matching Summary

Accountable for customer satisfaction through quality of service and precise communication, as well as equipment safety and performance.

Skills & Requirements

Must-have

  • Customer relationship management
  • Equipment safety and performance
  • Service contract delivery
  • Field operations cost control
  • Technician performance management
  • Technician motivation and competence

Nice-to-have

  • Innovative and collaborative culture
  • Employee engagement focus
  • Sustainability integration
  • Ethical business practices
  • Trust and respect among co-workers

Key Requirements

  • Engineering background
  • Service management experience
  • Sales lead processing
  • Technical contract validation

Work Rights

Not specified

Tailored Resume

Cover Letter