Client-facing Advisor Eng

Concentrix

Ciudad de Guatemala, Guatemala
Customer service support
Resolve routine problems
Meet contractual kpis
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • demonstrate empathy
  • maintain basic knowledge

Nice-to-have

  • strong computer navigation
  • flexible and adapt quickly
  • tolerance for repetitive work
  • work as a team member
  • pleasant and professional tone

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter