Regional Lead Product Manager, Operations

gxb.my

**
8-10+ years product management experience
Ai agent orchestration and llm implementation
Banking operations domain knowledge kyc aml
** gxb.my is seeking a Regional Lead Product Manager for Operations to spearhead the transformation of digital banking services across Southeast Asia. The ideal candidate will leverage AI technology and operational strategies to enhance efficiency and customer experience while managing cross-functional teams. **

Job Summary

  • The role focuses on re-architecting an intelligent internal portal using AI agents and Large Language Models to transform traditional case management.
  • Success is measured by Automated Resolution Rate, OPEX per Customer, and Overall Time-to-Resolution rather than just Average Handling Time.
  • The ideal candidate will collaborate with engineering and operations teams to build action-oriented automation that resolves issues securely without human intervention.

Matching Summary

Match Score: 75

** gxb.my is seeking a Regional Lead Product Manager for Operations to spearhead the transformation of digital banking services across Southeast Asia. The ideal candidate will leverage AI technology and operational strategies to enhance efficiency and customer experience while managing cross-functional teams. **

Skills & Requirements

Must-have

  • 8-10+ years Product Management experience
  • AI Agent orchestration and LLM implementation
  • Banking operations domain knowledge KYC AML
  • Agentic workflows and automation design
  • RAG architecture and data privacy expertise

Nice-to-have

  • Strong stakeholder management skills
  • Owner mindset with problem-solving focus
  • Experience with Buy vs Build decisions
  • Ability to balance efficiency with CX
  • Deep understanding of Core Banking Systems

Key Requirements

  • 8-10+ years in Product Management within Fintech or SaaS
  • Degree in CS, IT, or related field
  • Proven experience implementing Conversational AI or NLP in production

Work Rights

Not specified

Tailored Resume

Cover Letter