Client Services Representative Ii - Bilingual Spanish Required
Bank of America (GHR)
Rio Rancho, US
Onsite
Bilingual spanish required
Inbound contact center environment
Toggling between systems
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection
Job Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Skills & Requirements
Must-have
Bilingual Spanish Required
Inbound contact center environment
Toggling between systems
Delivering a great client experience
Answering client questions
Resolving client problems
Nice-to-have
Passion, integrity, commitment, and drive
Understanding life events impact
Creative solutions for complex problems
Dependable team-player attitude
Ongoing performance feedback and coaching
Key Requirements
1+ years of customer/client service experience
Proficient in English and Spanish
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent