The Support Specialist ensures end-to-end technical delivery of best-in-class experiences across local news digital platforms while leveraging AI tools to streamline workflows
Job Summary
The Support Specialist ensures end-to-end technical delivery of best-in-class experiences across local news digital platforms while leveraging AI tools to streamline workflows.
This role requires partnering with teams across 17 television markets to resolve technical issues and bridge the gap between technical teams and stakeholders.
The position offers a competitive salary range of $83,300.00 to $110,000.00 annually depending on location, along with comprehensive benefits including medical, dental, vision, and 401(k) plans.
Matching Summary
The Support Specialist ensures end-to-end technical delivery of best-in-class experiences across local news digital platforms while leveraging AI tools to streamline workflows.
Salary
Base: $100,000.00-$110,000.00 (NYC/LA); $83,300.00-$91,600.00 (other US locations); Benefits: Medical/dental/vision, insurance, 401(k), paid time off
Skills & Requirements
Must-have
3+ years digital operations experience
Content management system expertise
AI tool proficiency for productivity
Strong written and verbal communication
SEO best practices knowledge
Nice-to-have
Experience with Conviva or DataDog
Familiarity with Zapier or Make automation
Prompt engineering skills
Slack-based operations experience
Curiosity to learn new technologies
Key Requirements
3+ years in digital operations or technical support
Hands-on experience with CMS and digital publishing workflows