Responsible for delivering a best-in-class experience for Roaming and International Outbound customers, focused on driving efficiency and active roamer retention
Job Summary
Responsible for delivering a best-in-class experience for Roaming and International Outbound customers, focused on driving efficiency and active roamer retention.
Owns the end-to-end customer experience for International’s Outbound businesses, developing processes, policies, and new experiences that elevate customer care.
Champions and orchestrates cross-functional process transformation initiatives to achieve roaming reliability in collaboration with teams such as Network, IT, Product, and Customer Experience Management.
Matching Summary
Responsible for delivering a best-in-class experience for Roaming and International Outbound customers, focused on driving efficiency and active roamer retention.