Collections Specialist Ii / Sr - Rock Dental Brands

Rock Dental Brands

High-volume phone activity
Inbound and outbound collection calls
Resolve aged receivables
This is a high-volume, phone-based position where you will spend the entirety of your shift handling a continuous flow of inbound and outbound collection calls

Job Summary

  • This is a high-volume, phone-based position where you will spend the entirety of your shift handling a continuous flow of inbound and outbound collection calls.
  • You will help patients understand their accounts, resolve complex billing questions, and guide them toward payment solutions—always with empathy, clarity, and professionalism.
  • We offer flexible health insurance options, complimentary orthodontic care for you and your family, paid time off, and industry-leading 401(k) with company match.

Matching Summary

This is a high-volume, phone-based position where you will spend the entirety of your shift handling a continuous flow of inbound and outbound collection calls.

Skills & Requirements

Must-have

  • High-volume phone activity
  • Inbound and outbound collection calls
  • Resolve aged receivables
  • Negotiate payment arrangements
  • HIPAA compliance
  • Google Workspace or similar systems

Nice-to-have

  • Spanish fluency is a significant plus
  • Dental or medical call center experience
  • Modern, supportive call center environment

Key Requirements

  • 3+ years of experience in high-volume collections
  • High School Diploma or GED
  • Spanish fluency preferred
  • Bilingual Spanish preferred

Work Rights

Not specified

Tailored Resume

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