[12months contract] ServiceSG aims to transform the service experience for citizens receiving public services. The Service Transformation and Planning team within ServiceSG leads the service transformation work for key citizen journeys. As a Data and Systems Business Analyst (Service Transformation & Planning), you will play a crucial role in overseeing and coordinating various aspects of a tech-ops data project within the business domain to support service delivery transformation. You will: • Data Governance & Data Sharing – Support cross-agency data sharing initiatives by defining clear data exchange processes, governance mechanisms, and technical standards – in compliance with government and privacy regulations. Drive the adoption, use, and alignment of data systems to enable data-ops-tech integration across government agencies and partner entities. Support the design and deployment of interoperable digital and data architectures that facilitate and align with the next bound of the public service vision — to know and serve citizens as one and with heart. • Shaping Service Experience through Insights & Requirements – Lead the engagement of agencies and stakeholders to capture strategic requirements and feedback that shape future digital and data service delivery systems. Design and conduct user research including surveys and focus group discussions to better understand user requirements. Translate operational needs and user behaviours into actionable system requirements and feature roadmaps. Ensure that day-to-day operational insights are elevated into long-term planning, enabling ServiceSG to anticipate demand and design future-ready solutions. • Programme Leadership & Governance – Oversee and steer multiple project workstreams to achieve service transformation outcomes. You will set direction, establish governance mechanisms, and monitor programme health across delivery milestones. Anticipate risks and craft mitigation strategies to ensure alignment with nationa