Member Experience Manager

EōS Fitness

Palm Beach Gardens, FL, US
Base: $18-$20 usd ph; bonus/equity: not specified;...
On-site
Exceptional customer service delivery
Billing issue resolution expertise
Front desk team leadership
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service

Job Summary

  • The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
  • This position requires partnering with department managers to train, motivate, and develop front desk staff while ensuring facility cleanliness.
  • Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.

Matching Summary

The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.

Salary

Base: $18-$20 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health/dental/vision, 401(k) match, daily pay

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Billing issue resolution expertise
  • Front desk team leadership
  • Member retention strategy execution
  • Fast-paced environment adaptability

Nice-to-have

  • Empathy and solution-oriented mindset
  • Online reputation management skills
  • Collaborative team player attitude
  • Proactive initiative in improvements
  • Optimistic and fun work culture fit

Key Requirements

  • Must obtain CPR certification within 30 days
  • Must attend EoS Ethos and Customer Service Training
  • Ability to lift more than 40 lbs routinely
  • Pass successful background check
  • Proficiency with fitness management software

Work Rights

Not specified

Tailored Resume

Cover Letter