Rocket Software is seeking a Voice Network Engineer with expertise in MS Teams and Cisco Voice to maintain and monitor network infrastructure and voice systems. The ideal candidate should have at least three years of experience in voice systems, excellent troubleshooting skills, and a strong customer service orientation
Job Summary
The role involves maintaining and monitoring network infrastructure for availability and performance while ensuring corporate voice components meet industry standards.
Candidates will collaborate with third-party vendors and internal teams to design complex network infrastructure and mentor junior staff members.
The position requires a strong ability to troubleshoot voice systems, respond to incidents, and document configurations in support of a larger global team.
Matching Summary
Match Score: 85
Rocket Software is seeking a Voice Network Engineer with expertise in MS Teams and Cisco Voice to maintain and monitor network infrastructure and voice systems. The ideal candidate should have at least three years of experience in voice systems, excellent troubleshooting skills, and a strong customer service orientation.
Skills & Requirements
Must-have
3+ years experience with Voice Systems
Cloud Voice environments and AWS
2+ years experience with MS Teams
Cisco Call Manager expertise
Routing and switching knowledge
Network troubleshooting and remediation
Nice-to-have
Mentoring junior team members
Global enterprise voice system experience
Excellent customer service attitude
Strong documentation skills
Rapid learning of new technologies
Key Requirements
Bachelor's Degree in Information Technology preferred
3+ years experience with Voice Systems and Cloud Voice
2+ years experience with MS Teams
Working knowledge of networking, routing, and switching