Customer Service Representative - Bilingual Auto Claims

Intact Financial Corporation

Mississauga, Canada
Base: 43,600 - 53,200; bonus/equity: annual bonus ...
Hybrid
Bilingual in french and english
Provide information and resolve inquiries
Document files accurately
Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards

Job Summary

  • Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.
  • As a Customer Service Representative, your work will have a big impact on providing legendary customer service to both our external and internal clients in a call centre environment.
  • We offer flexible work arrangements, a hybrid work model, the possibility to purchase extra days off, multiple benefits for wellbeing, and a share plan with Intact matching 50% of your net shares.

Matching Summary

Our employees are at the heart of everything we do, and we promise to provide support, opportunities, and performance-led financial rewards.

Salary

Base: 43,600 - 53,200; Bonus/Equity: Annual bonus target 5% with potential payout up to double target; Benefits: Multiple benefits offered, Share plan & savings, Pension offerings

Skills & Requirements

Must-have

  • Bilingual in French and English
  • Provide information and resolve inquiries
  • Document files accurately
  • Meet daily call centre metrics
  • Handle high volume inbound calls

Nice-to-have

  • Highly motivated and organized
  • Can do attitude
  • Initiate difficult conversations with empathy
  • Agility to navigate changing priorities
  • Foster strong working relationships

Key Requirements

  • Eligible to work in Canada
  • Customer service and sales experience preferred
  • Insurance experience is an asset

Work Rights

Eligible to work in Canada

Tailored Resume

Cover Letter