Solution Engineer (software Support, Third Shift)

Appian Group

Mclean, United States
$50,000.00 - $125,000.00 py; overnight shift diffe...
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Troubleshoot and resolve complex system issues
Provide direct technical support to customers
Improve system health proactively
** Appian Group is seeking a Solution Engineer for a night shift role focused on providing technical support and troubleshooting for their cloud platform. The position requires strong technical skills, including networking knowledge and experience with monitoring tools, while offering a range of benefits and a collaborative work environment. **

Job Summary

  • As a Solution Engineer on our team, you'll be on the front lines, acting as the first responder for our cloud platform.
  • Your primary responsibility will be to triage and resolve alerts generated by our monitoring systems.
  • Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans.

Matching Summary

Match Score: 75

** Appian Group is seeking a Solution Engineer for a night shift role focused on providing technical support and troubleshooting for their cloud platform. The position requires strong technical skills, including networking knowledge and experience with monitoring tools, while offering a range of benefits and a collaborative work environment. **

Salary

$50,000.00 - $125,000.00 per year; Overnight shift differential; Not specified

Skills & Requirements

Must-have

  • Troubleshoot and resolve complex system issues
  • Provide direct technical support to customers
  • Improve system health proactively
  • Diagnose root causes of technical problems
  • Comfortable with Linux command line
  • Foundational networking knowledge (TCP/IP, DNS, HTTP)
  • Familiarity with monitoring tools

Nice-to-have

  • Experience with scripting languages
  • Knowledge of container technologies
  • Foundational database knowledge

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Hands-on technical background
  • Experience in a procedural environment
  • Ability to work a night shift schedule
  • Flexibility for after-hours weekend support

Work Rights

Not specified

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