Job Summary

• The Customer Relations Management Analyst supports U.S. and global Customer Service operations to enable a best-in-class customer experience through analytics and process improvements.
• This role involves proactive customer account management, issue resolution, and collaboration with multiple departments to enhance customer satisfaction and operational efficiency.
• The position offers a comprehensive benefits package including short-term incentives, paid time off, 401k, and medical, dental, and vision coverage.

Matching Summary

Salary

Base: $57,040 - $74,865; Bonus/Equity: Eligible for short-term incentive program; Benefits: Medical, dental, vision, 401k, paid time off

Skills & Requirements

Key Requirements

• High School diploma minimum
• 3-5 years customer service or supply chain experience
• SAP experience required
• Preferred bachelor’s degree in business or related field
• 5-7+ years relevant experience preferred
• Experience with Timken systems
• Exposure to AI tools or digital automation

Work Rights