Reservations Agent

Sofitel Brisbane Central

Nairobi, Kenya
On-site
Process reservations with accuracy
Respond promptly to guest inquiries
Provide comprehensive information
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system

Job Summary

  • Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system.
  • Analyze booking patterns and guest preferences to support revenue optimization initiatives.
  • At Accor, we are Heartists! Are you ready to put your heart at the center of everything that you do?

Matching Summary

Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system.

Skills & Requirements

Must-have

  • Process reservations with accuracy
  • Respond promptly to guest inquiries
  • Provide comprehensive information
  • Collaborate with departmental teams
  • Analyze booking patterns
  • Handle guest concerns and complaints
  • Maintain organized records

Nice-to-have

  • Pioneering the Art of Responsible Hospitality
  • Connecting Cultures, with Heartfelt Care
  • Empower passion and creativity
  • Explore limitless possibilities
  • Put your heart at the center

Key Requirements

  • Diploma in Front Office Operations/Hotel Management
  • Previous reservations/customer service experience
  • Proficiency with computer systems
  • Strong listening and interpersonal skills
  • Excellent verbal communication skills in English
  • Ability to multitask effectively
  • Strong problem-solving skills
  • Demonstrated ability to work collaboratively
  • Flexibility to adapt to changing circumstances
  • Goal-oriented mindset

Work Rights

Not specified

Tailored Resume

Cover Letter