The Technical Account Manager serves as a single point of contact for technical and business management needs, ensuring customer success with Mindbody solutions
Job Summary
The Technical Account Manager serves as a single point of contact for technical and business management needs, ensuring customer success with Mindbody solutions.
This role requires managing a portfolio of multi-location accounts while educating customers on best practices to improve operational efficiencies.
The position involves acting as a liaison between customers and internal development teams to oversee projects and ensure desired timelines are met.
Matching Summary
The Technical Account Manager serves as a single point of contact for technical and business management needs, ensuring customer success with Mindbody solutions.
Skills & Requirements
Must-have
Bilingual English/Spanish proficiency
Three years client-facing support experience
Mindbody software proficiency required
Nice-to-have
Project management or coordination experience
Basic SQL knowledge preferred
API integration programming experience
Datashare implementation support
Cross-regional implementation experience
Key Requirements
Bachelor's Degree or equivalent experience
Demonstrated proficiency in Mindbody core software products
Minimum three years in high-level customer support role