Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences and achieve sustainable business growth
Job Summary
Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences and achieve sustainable business growth.
Manage and develop a high-performing experience design team to deliver a cohesive and uniform customer experience supporting strategic KPIs.
Collaborate with cross-functional teams and markets to integrate diverse needs into user-centric journey design and drive adoption of innovative experiences.
Matching Summary
Execute and deliver the experience of the Omne by FWD app to provide market-leading customer experiences and achieve sustainable business growth.
Skills & Requirements
Must-have
UX/UI design for mobile apps
Design system governance
User-centric design strategies
Cross-functional team collaboration
Customer journey management
Design software expertise
Nice-to-have
Continuous improvement culture
Stakeholder influence and consensus building
Agile work environment experience
Financial services domain knowledge
Multi-market regional influence
Key Requirements
University degree in UX/UI or related design field
Minimum 10+ years experience in multinational environments
At least 5+ years in management or senior individual contributor role
Experience in Financial Services, InsurTech, or eCommerce preferred
Proven team management and transformative change experience
Strong communication and stakeholder management skills