Field Customer Care Representative

Lennar Homes

Base: $34.96 - $40 ph; bonus/equity: may be eligib...
2+ years residential construction experience
Strong understanding of building systems
Proficiency in crm platforms and microsoft office
The Field Customer Care Representative provides warranty and service support through hands-on evaluation and resolution of homeowner concerns

Job Summary

  • The Field Customer Care Representative provides warranty and service support through hands-on evaluation and resolution of homeowner concerns.
  • This role requires conducting on-site inspections, investigating root causes of warranty issues, and managing complex multi-trade cases.
  • Lennar offers comprehensive benefits including health insurance, a 401(k) match up to 5%, and up to three weeks of vacation annually.

Matching Summary

The Field Customer Care Representative provides warranty and service support through hands-on evaluation and resolution of homeowner concerns.

Salary

Base: $34.96 - $40 per hour; Bonus/Equity: May be eligible for bonuses and commissions; Benefits: Comprehensive health, dental, vision, 401(k) match, and paid leave

Skills & Requirements

Must-have

  • 2+ years residential construction experience
  • Strong understanding of building systems
  • Proficiency in CRM platforms and Microsoft Office

Nice-to-have

  • Technical or construction training preferred
  • Ability to work flexible hours and travel
  • Professional attitude representing company

Key Requirements

  • Minimum High School or GED required
  • 2+ years experience in residential construction or warranty service
  • Must possess good organizational and time-management skills

Work Rights

Not specified

Tailored Resume

Cover Letter