Assoc Manager, Tech Services

IQVIA UK

Taguig City, Philippines
First-line support
Advanced troubleshooting skills
Technical support experience
Provides first-line support to resolve computer software, hardware, and networking problems

Job Summary

  • Provides first-line support to resolve computer software, hardware, and networking problems.
  • Mentors and coaches junior staff while developing goals for agents.
  • Engages multiple teams to drive escalations to resolution.

Matching Summary

Provides first-line support to resolve computer software, hardware, and networking problems.

Skills & Requirements

Must-have

  • first-line support
  • advanced troubleshooting skills
  • technical support experience

Nice-to-have

  • strong client-facing skills
  • good analytical skills
  • flexible in 24/7 environment

Key Requirements

  • 5-6 years of Service Desk experience
  • 5-6 years of Customer Service experience
  • Associate's Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter