Service Advisor / Administrator

Capita

Manchester, United Kingdom
Competitive starting salary; benefits: compyny mat...
Hybrid
Fca regulated life & pensions experience
Customer service role experience
Excellent accuracy and attention to detail
You will process all customer ISA requests received via contact centre, email, and post while ensuring speed and accuracy to meet SLA deadlines

Job Summary

  • You will process all customer ISA requests received via contact centre, email, and post while ensuring speed and accuracy to meet SLA deadlines.
  • The role requires adherence to all relevant regulatory and legal frameworks within the FCA regulated Life and Pensions sector.
  • Capita offers a competitive starting salary, company matched pension, life assurance, and extensive training opportunities for career development.

Matching Summary

You will process all customer ISA requests received via contact centre, email, and post while ensuring speed and accuracy to meet SLA deadlines.

Salary

Competitive starting salary; Benefits: Company matched pension, life assurance, cycle2work scheme, 15 weeks paid leave; Not specified

Skills & Requirements

Must-have

  • FCA regulated Life & Pensions experience
  • Customer service role experience
  • Excellent accuracy and attention to detail
  • Ability to work under pressure
  • Fast learner with strong time management

Nice-to-have

  • Previous experience in Savings sector
  • Empathy and ownership of customer problems
  • Confident communicator with professional manner
  • Genuine passion for helping people
  • High standard of vocabulary and grammar

Key Requirements

  • Demonstrable previous experience in FCA regulated Life & Pensions / Savings sector
  • Previous experience in a customer service role
  • Excellent listening skills and ability to problem solve

Work Rights

Not specified

Tailored Resume

Cover Letter