Customer Service Medewerker

KONE Bulgaria

Den Haag, Netherlands
Base: marktconform salaris; bonus/equity: bonus; b...
Hybrid
Professional customer service communication
Handling and dispatching service calls
Documentation in crm systems
KONE Bulgaria is seeking a Customer Service Medewerker in Den Haag to deliver high-level service and support to customers. The ideal candidate should possess strong communication skills, a service-oriented mindset, and experience in a customer service environment, with a preference for knowledge of CRM systems

Job Summary

  • A Customer Service Medewerker at KONE acts as the voice of the company, providing high-level professional service during every customer interaction.
  • The role includes receiving and dispatching malfunction reports for elevators, escalators, and automatic doors, ensuring minimal waiting time for calls.
  • KONE offers a competitive salary with bonuses, 41 days of leave, hybrid working options with home office support, and opportunities for personal development and career growth.

Matching Summary

Match Score: 85

KONE Bulgaria is seeking a Customer Service Medewerker in Den Haag to deliver high-level service and support to customers. The ideal candidate should possess strong communication skills, a service-oriented mindset, and experience in a customer service environment, with a preference for knowledge of CRM systems.

Salary

Base: Marktconform salaris; Bonus/Equity: Bonus; Benefits: 41 days leave, pension, lease bike, training opportunities

Skills & Requirements

Must-have

  • Professional customer service communication
  • Handling and dispatching service calls
  • Documentation in CRM systems
  • Dutch and English language proficiency
  • Stress resistant and proactive attitude

Nice-to-have

  • Experience with Salesforce CRM
  • Team collaboration
  • Service mindset
  • Working in a hybrid environment
  • Customer support experience

Key Requirements

  • MBO-4 work and thinking level
  • Minimum 32 hours availability
  • Residence in the Randstad region
  • Good knowledge of Dutch and English
  • Ability to interpret safety regulations and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter