Service Management Deputy

Booz Allen Hamilton

$86,800.00 to $198,000.00 (annualized usd); not sp...
Hybrid
Manage digital solutions delivery
Oversee incident and problem management
Define service level support for cyber tools
Serve as the second in command for the Service Operations team, providing direct leadership and operational oversight

Job Summary

  • Serve as the second in command for the Service Operations team, providing direct leadership and operational oversight.
  • Develop, review, and publish clear Standard Operating Procedures (SOPs) to standardize and streamline team processes.
  • Oversee the creation and maintenance of operational dashboards to monitor performance and ensure adherence to Service Level Agreements (SLAs).

Matching Summary

Serve as the second in command for the Service Operations team, providing direct leadership and operational oversight.

Salary

$86,800.00 to $198,000.00 (annualized USD); Not specified; Not specified

Skills & Requirements

Must-have

  • Manage digital solutions delivery
  • Oversee incident and problem management
  • Define service level support for Cyber tools
  • Provide strategic guidance for service improvements
  • Participate in Agile development
  • Establish project milestones
  • Implement metrics to track progress

Nice-to-have

  • Innovative mindset
  • High degree of autonomy
  • Make critical decisions
  • Excellent written and verbal communication skills

Key Requirements

  • 3+ years leadership experience Service Desk/Operations Center
  • 5+ years ITSM system experience
  • Experience implementing process improvements
  • Authoring and publishing formal documentation
  • TS/SCI clearance with a polygraph
  • HS diploma or GED
  • CompTIA Security+ certification
  • ITIL 4 or ITIL 5 Foundations certification

Work Rights

TS/SCI clearance with a polygraph

Tailored Resume

Cover Letter