MAS India SVC South Core Payroll PV 167693

ADP

Hyderabad, Telangana, India
On-site
1-3 years inbound international call center experience
Superior listening verbal and written communication skills
Ability to converse with clients in neutral accent
The role involves handling client queries related to Payroll over the phone and chat while helping them use the flagship product WFN

Job Summary

  • The role involves handling client queries related to Payroll over the phone and chat while helping them use the flagship product WFN.
  • Associates are expected to identify client pain points, suggest business process improvements, and maintain high quality service to retain clients.
  • The team consists of highly motivated associates who support each other's growth and welcome unique perspectives on doing things differently.

Matching Summary

The role involves handling client queries related to Payroll over the phone and chat while helping them use the flagship product WFN.

Skills & Requirements

Must-have

  • 1-3 years inbound international call center experience
  • Superior listening verbal and written communication skills
  • Ability to converse with clients in neutral accent
  • Good arithmetic skills and logical reasoning
  • Proficient in relevant computer applications

Nice-to-have

  • Fair knowledge of customer satisfaction surveys NPS
  • Passion for achieving greater heights in careers
  • Ability to suggest business process improvement ideas
  • Experience with ADP WFN product preferred
  • Team player willing to participate in org activities

Key Requirements

  • 1-3 years of experience in an inbound international call center environment
  • Good academic record
  • Knowledge of customer service practices and principles

Work Rights

Not specified

Tailored Resume

Cover Letter