Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence the customer financing experience
Job Summary
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence the customer financing experience.
Candidates will collaborate with internal teams to process tickets, coordinate incident responses, and assist with onboarding new users.
The company offers competitive pay ranging from $60,000 to $85,000 annually along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.
Matching Summary
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence the customer financing experience.
Salary
Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Employee Stock Purchase Plan
Skills & Requirements
Must-have
Ticketing system experience ServiceNow FreshService
Scripting skills JavaScript Python SQL
Power BI reporting and dashboard creation
System change implementation and documentation
Tier 1 customer support capabilities
Nice-to-have
Strong adaptability in fast-paced environment
Methodical task organization and deadline management
Continuous learning and process improvement mindset
Empathy and patience in customer service
Effective cross-functional team collaboration
Key Requirements
Bachelor's degree or equivalent experience preferred