Customer Success Manager

ServiceTitan

Base: $59,000 - $78,900 usd; bonus/equity: commiss...
Fully remote
2+ years customer-facing experience
Strong de-escalation and problem-solving skills
Highly skilled in written and verbal communication
ServiceTitan is seeking a Customer Success Manager to build strong relationships with customers, ensuring their success and satisfaction with the ServiceTitan platform. The ideal candidate will have a customer-focused mindset, strong communication skills, and experience in customer success or account management

Job Summary

  • You will serve as the preferred CSM to approximately 100 accounts, acting as the main point of contact for customers and internal partners.
  • The role requires driving value and ROI by guiding customers to maximize their business through an intimate understanding of the ServiceTitan platform.
  • The company offers comprehensive benefits including 100% employer-paid medical options, up to $20k in fertility services, and flexible time off.

Matching Summary

Match Score: 85

ServiceTitan is seeking a Customer Success Manager to build strong relationships with customers, ensuring their success and satisfaction with the ServiceTitan platform. The ideal candidate will have a customer-focused mindset, strong communication skills, and experience in customer success or account management.

Salary

Base: $59,000 - $78,900 USD; Bonus/Equity: Commission-eligible plus equity; Benefits: Comprehensive health, 401k match, parental leave, fertility support

Skills & Requirements

Must-have

  • 2+ years customer-facing experience
  • Strong de-escalation and problem-solving skills
  • Highly skilled in written and verbal communication
  • Ability to manage multiple projects simultaneously
  • Experience with Salesforce, Gainsight, or Tableau

Nice-to-have

  • Passion for phone-based customer interactions
  • Project management skills and experience
  • Empathetic with a customer-focused approach
  • Self-starter thriving in fast-paced environments
  • Able to work PST/MST hours

Key Requirements

  • 2+ years in customer success or account management
  • Proven ability to multi-task and manage projects
  • Experience with data analysis and user engagement metrics

Work Rights

Not specified

Tailored Resume

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