Manager, Technical Support Engineering – Workday Platform

CONNECTA e.V.

Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics domain knowledge
Sql and python data analysis
This role involves leading a high-performing global team of analytics support engineers to deliver world-class support for Workday customers

Job Summary

  • This role involves leading a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
  • Candidates must possess deep technical expertise in Workday Analytics tools including Report Writer, Prism, and Discovery Boards.
  • The position requires managing a 24x7 on-call rotation and conducting post-mortems to strengthen operational resilience.

Matching Summary

This role involves leading a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics domain knowledge
  • SQL and Python data analysis
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Root cause analysis of incidents

Nice-to-have

  • Curious minds and courageous collaborators
  • Sun-drenched optimism culture
  • Experience with Jupyter Notebooks
  • Inclusive collaborative leadership style
  • Strategic roadmap influence skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years experience in technical support or analytics
  • 2+ years leading technical teams
  • Strong background in reporting tools and performance methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter