The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary
Job Summary
The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.
The job holder is responsible for analysing in-service events to identify potential fleet issues, and launch appropriate corrective actions, ensuring proper follow-up with the relevant customer service organisations.
Provide customers with familiarisation and awareness on our products in the M&E domain.
Matching Summary
The job holder is responsible for providing engineering assistance to the customers to ensure that all technical queries, concerns and needs are well answered and addressed within the defined time scale and with good quality, including onsite assistance when required and necessary.
Skills & Requirements
Must-have
Provide engineering assistance to customers
Analyze in-service events
Customer communication for support engineering
Technical support on hot topics
Handle AOG and abnormal events
Fluent Chinese speaker
Nice-to-have
Agility with business
Open mindset
Adaptable and reliable
Service minded
Key Requirements
Engineering degree in university of aeronautics and astronautics
Knowledge about Airline & MRO maintenance & engineering activity
Familiarised with Airbus technical documentation and manuals
Complete type training for at least one of the A320/A330/A350
Fluent in English, both oral and written
Airline or MRO system engineer experience
Solid understanding of design and working principle of Aircraft systems ATA 22, ATA 23 & ATA 34