This role serves as the senior technical platform expert embedded within the NiCE Cognigy Customer Success organisation to bridge the gap between platform capability and customer value realisation
Job Summary
This role serves as the senior technical platform expert embedded within the NiCE Cognigy Customer Success organisation to bridge the gap between platform capability and customer value realisation.
The successful candidate will work in a one-to-many model, partnering with multiple Customer Success Managers to answer technical questions and advise on best practices for designing and operating conversational AI solutions.
You will assess the technical health of accounts, identify adoption gaps, and determine when cases warrant a Professional Services engagement.
Matching Summary
This role serves as the senior technical platform expert embedded within the NiCE Cognigy Customer Success organisation to bridge the gap between platform capability and customer value realisation.