Customer Success Manager

Tanium

Durham, NC, US
**
Manage customers with thousands of endpoints
Collaborate with sales and solution engineers
Drive customer retention and expansion
** Tanium is seeking a Customer Success Manager in Durham, NC, to ensure client satisfaction and retention through effective management of customer relationships and successful platform adoption. The role emphasizes collaboration with an account team and requires a minimum of three days in the office each week. **

Job Summary

  • The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and ensuring the company maintains a base of high-value, loyal customers.
  • This role involves managing customers each having thousands of endpoints running the Tanium platform and using data to decide how best to engage resources.
  • The position requires collaborating with an account team including Sales, Solution Engineers, and Domain Architects to ensure successful business outcomes.

Matching Summary

Match Score: 75

** Tanium is seeking a Customer Success Manager in Durham, NC, to ensure client satisfaction and retention through effective management of customer relationships and successful platform adoption. The role emphasizes collaboration with an account team and requires a minimum of three days in the office each week. **

Skills & Requirements

Must-have

  • Manage customers with thousands of endpoints
  • Collaborate with Sales and Solution Engineers
  • Drive customer retention and expansion
  • Create Value Plans and track risks
  • Update Salesforce and Gainsight systems
  • Conduct Executive Business Reviews

Nice-to-have

  • Strategic thinking for business process integration
  • Proactive contribution to practice development
  • Ability to overcome implementation obstacles
  • Strong relationship building skills
  • Data-driven decision making capabilities

Key Requirements

  • Hybrid schedule requiring 3 days in office weekly
  • Experience managing large-scale endpoint environments
  • Proficiency with Salesforce and Gainsight platforms

Work Rights

Not specified

Tailored Resume

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