Customer Satisfaction & Incidents, Regional Customer Service Manager

job-search.io

Kuala Lumpur, Malaysia
On-site
Leadership in customer service
Bpo vendor relationship management
Operational excellence
Agoda connects people to destinations and experiences through travel

Job Summary

  • Agoda connects people to destinations and experiences through travel.
  • The role involves managing the highest tier of customer support for strategic partners.
  • Candidates should have a proven ability to lead teams and drive operational improvements.

Matching Summary

Agoda connects people to destinations and experiences through travel.

Skills & Requirements

Must-have

  • Leadership in customer service
  • BPO vendor relationship management
  • Operational excellence

Nice-to-have

  • High-performance culture
  • Data-driven decision making
  • Mentorship and team development

Key Requirements

  • Experience in customer service leadership
  • Proven ability to manage complex escalations
  • Strong analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter