Digital Cx & Journey Specialist

MAPFRE

MAJADAHONDA, Spain
On-site
Define customer journeys and mvps
Define functional requirements
Develop use cases
Integrate into the Digital Customer Experience Directorate to define and evolve digital assets

Job Summary

  • Integrate into the Digital Customer Experience Directorate to define and evolve digital assets.
  • Support increasing customer digitalization, engagement, and loyalty by exceeding expectations.
  • Collaborate with business, design, technology, and data teams to define and validate customer journeys.

Matching Summary

Integrate into the Digital Customer Experience Directorate to define and evolve digital assets.

Skills & Requirements

Must-have

  • Define customer journeys and MVPs
  • Define functional requirements
  • Develop use cases
  • Document and track initiatives in Jira/Confluence
  • Validate customer journeys and document tests
  • Execute business and acceptance tests

Nice-to-have

  • Exceed customer expectations
  • Achieve high customer satisfaction
  • Collaborate with business departments

Key Requirements

  • Minimum 5 years in digital transformation
  • Minimum 3 years defining user stories and quality testing
  • Minimum 3 years in digital product backlog management
  • Minimum 3 years tracking projects with Jira/Confluence

Work Rights

Not specified

Tailored Resume

Cover Letter