Customer Care Retail Resolutions Case Manager

Xn Karrirbanken Kcb

Strong personal and customer service abilities
Experience in complaints management process
Ability to work independently
As a Customer Care Retail Resolutions Case Manager, your role will be to manage and resolve customer complaints to achieve fair and timely outcomes

Job Summary

  • As a Customer Care Retail Resolutions Case Manager, your role will be to manage and resolve customer complaints to achieve fair and timely outcomes.
  • You will negotiate directly with customers and key internal stakeholders to achieve timely resolution.
  • We are searching for customer service superstars to join our team.

Matching Summary

As a Customer Care Retail Resolutions Case Manager, your role will be to manage and resolve customer complaints to achieve fair and timely outcomes.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Experience in complaints management process
  • Ability to work independently

Nice-to-have

  • Passion for delivering exceptional customer service
  • Continuous improvement mindset
  • Self-motivated individual

Key Requirements

  • Previous exposure to complaints management process
  • Commitment to quality customer outcomes
  • Experience in operational environments

Work Rights

Not specified

Tailored Resume

Cover Letter