Sr Business Process Analyst - Knowledge Management And Ai
Workday
Fully remote
8+ years business process analyst experience
5+ years knowledge management tools and kcs
Process mapping and lean six sigma methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools
Job Summary
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
The team partners with global counterparts to enable exceptional workmate performance and deliver a best-in-class customer experience.
Candidates will collaborate with technical teams to ensure seamless integration of knowledge management systems for better data analysis and AI solution optimization.
Matching Summary
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
Skills & Requirements
Must-have
8+ years Business Process Analyst experience
5+ years knowledge management tools and KCS
Process mapping and Lean Six Sigma methodologies
SQL and data visualization tools proficiency
Experience with AI chatbot and automated systems
Nice-to-have
Strong analytical and problem-solving skills
Adaptable self-starter in high-growth environment
Excellent written and verbal communication abilities
Curious minds and courageous collaborators
Hands-on experience with support platforms
Key Requirements
Bachelor's degree in related field or equivalent experience
KCS and Lean Six Sigma certification highly desirable
Global customer support or software organization background