Customer Success Senior Manager

SALESFORCE

Not specified; not specified; benefits include bal...
Onsite
5-6+ years customer success experience
Sales cloud or service cloud expertise
Executive communication and influence
The Senior Manager acts as a primary strategic partner to drive quantifiable business impact across complex, multi-org Signature customers

Job Summary

  • The Senior Manager acts as a primary strategic partner to drive quantifiable business impact across complex, multi-org Signature customers.
  • This role involves designing multi-step digital workflows where AI agents handle repetitive tasks, freeing the CSM for high-stakes relationship building.
  • Candidates must demonstrate exceptional communication skills to influence executive leadership and navigate complex organizational dynamics to achieve results.

Matching Summary

The Senior Manager acts as a primary strategic partner to drive quantifiable business impact across complex, multi-org Signature customers.

Salary

Not specified; Not specified; Benefits include balance support and AI agent acceleration

Skills & Requirements

Must-have

  • 5-6+ years Customer Success experience
  • Sales Cloud or Service Cloud expertise
  • Executive communication and influence
  • Multi-org account management
  • ROI-driven engagement strategies

Nice-to-have

  • Growth mindset and mentorship skills
  • AI governance and safety-by-design knowledge
  • Root cause analysis using AI tools
  • Passion for workforce transformation
  • Deep industry insight application

Key Requirements

  • 5-6+ years relevant industry expertise
  • Strong understanding of Sales/Service Cloud
  • Salesforce Admin + Consultant certifications (preferred)
  • Experience with Einstein AI features
  • Office-flexible with 3 days in-office requirement

Work Rights

Not specified

Tailored Resume

Cover Letter