Manages and coordinates a mid-sized team or multiple small teams within the Document Custodian area ensuring timely and accurate completion of work as defined by SLAs
Job Summary
Manages and coordinates a mid-sized team or multiple small teams within the Document Custodian area ensuring timely and accurate completion of work as defined by SLAs.
Provides technical, functional, and operational support while facilitating process innovation and maintaining internal controls to mitigate risk.
Serves as primary point of contact for supported businesses and actively participates in projects impacting Shared Services.
Matching Summary
Manages and coordinates a mid-sized team or multiple small teams within the Document Custodian area ensuring timely and accurate completion of work as defined by SLAs.
Salary
Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
team leadership and coordination
risk and control monitoring
transactional processing support
problem resolution and analysis
internal controls design and maintenance
process innovation facilitation
performance management and staffing
Nice-to-have
knowledge of Bank systems
experience in financial services industry
ability to work under time constraints
strong written and verbal communication
promote inclusive work environment
project management involvement
detail-oriented approach
Key Requirements
Bachelor's degree or equivalent experience
Minimum 3 years relevant experience
Minimum 2 years supervisory or managerial experience