Senior Engineer Ii, Total Product Support (peald)

ASM International

Shi, Japan
On-site
Bachelor's degree in engineering
Business level japanese and english
Semiconductor equipment support experience
This role serves as the single point of contact for customer technical issues and manages escalations from identification to closure

Job Summary

  • This role serves as the single point of contact for customer technical issues and manages escalations from identification to closure.
  • The position requires driving continuous improvement of system uptime and availability using data-driven methodologies at customer sites.
  • Candidates must possess strong communication skills to align internal engineering teams with customer commitments and manage critical issues.

Matching Summary

This role serves as the single point of contact for customer technical issues and manages escalations from identification to closure.

Skills & Requirements

Must-have

  • Bachelor's degree in Engineering
  • Business level Japanese and English
  • Semiconductor equipment support experience
  • Root cause analysis and 8D reports
  • Customer escalation management

Nice-to-have

  • Cross-functional team leadership
  • High-pressure environment adaptability
  • Strong stakeholder relationship building
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree or higher in Engineering
  • Fluency in Japanese and English
  • Experience in semiconductor equipment support
  • Willingness to travel frequently

Work Rights

Not specified

Tailored Resume

Cover Letter