Cx Ai & Automation Lead

1000RemoteJobs

Remote
Remote
Build and maintain ai agents
Hands-on automation experience
Programme management skills
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale

Job Summary

  • This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.
  • You will own delivery end to end, working closely with CX leadership to bring technical judgment and operational context to inform decisions from scoping through production.
  • The combination this role asks for is someone technically confident to build and ship, with the programme management skills to run complex cross-functional work.

Matching Summary

This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape how the team operates at scale.

Skills & Requirements

Must-have

  • Build and maintain AI agents
  • Hands-on automation experience
  • Programme management skills
  • API and webhook integration
  • Low-code workflow platforms

Nice-to-have

  • Experience with MCP standards
  • Remote-first environment work
  • Fluent English communication
  • AI-assisted development tools
  • Customer support domain knowledge

Key Requirements

  • Manager of one mindset
  • Strong programme management alongside technical ability
  • Hands-on experience in CX or support context
  • Technical confidence to build, read, and debug code
  • Solid experience with low-code and no-code platforms

Work Rights

Not specified

Tailored Resume

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