Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions
Job Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Installs and optimizes hardware/software/network products and configurations at customer sites, diagnosing and resolving product performance problems.
Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
Matching Summary
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Skills & Requirements
Must-have
On-site installation and repair
Hardware, software, and networking support
Product performance diagnosis
Customer satisfaction focus
Proactive issue prevention
Nice-to-have
Third-party product knowledge
Internal technical training delivery
Lead qualification
Key Requirements
4+ years relevant experience
Bachelor's or Master's Degree
Post-graduate, certification and/or license may be required